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American, Southern, Vegetarian options
Open now 06:00 - 22:00
$$$$ Price range per person up to $10
9330 E Independence Blvd, Matthews
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Get directions 9330 E Independence Blvd
Matthews, North Carolina, USA

Perfectly cooked turkey, fried chicken and sandwiches can make a deep impression on you. Try good blueberry pancakes, biscuits and cupcakes. This restaurant offers good cold coffee among its drinks.

Children can order dishes from the kids' menu. Many guests note that the staff is pleasant here. Service at Cracker Barrel is something one can call fine. According to the visitors' opinions, prices are attractive. There is a pretty atmosphere and cute fireplace at this place. But the score of this spot isn't high on Zomato.

Visitors' opinions on Cracker Barrel

/ 722
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One of my favorite places
My family and I tried going here this past Thanksgiving 2019, as we have done before, in the past. The year before, the restaurant accepted call ahead reservations. This year, however, they did not. Normally, this is completely understandable for a restaurant to do, especially on a holiday. However, it seemed like this particular restaurant was falling apart, on this date, as a result of this change. The employees seemed extremely overworked and there was a multitude of very angry customers out the door. No parking was available there.......All day long thus far, their app had specified that there was only a 30 minute wait, and it has never been inaccurate in the past. Thus, we decided there was no reason to call ahead until we were 20 minutes away. When we called, a woman answered the phone rudely and spoke to my step father as if he should already know what she was saying. She told us that, in spite of what the app said, the wait would be 90 minutes long at minimum. My stepdad said ok and asked her to put our names down. She took his name and hung up quickly. 2 minutes after his call, the app updated to reflect the 90 minute+ wait time. When we got there, my stepdad asked to speak to the manager, who was just as rude to us as the woman we had spoken with previously. Not only did the manager have no record of us calling ahead, he also specified that they were not taking any call ahead at all that Thanksgiving. This means that the woman who took down our names, after we complained about the app, had done so just to get us off the phone quicker. We then left and went to the Cracker Barrel near Concord Mills where we had our meal and were treated FAR better (5-star experience there). It would seem as though this location was having so many problems due to the manager’s decision not to accept call ahead reservations, as opposed to previous years. Granted, this is a perfectly acceptable if the staff is prepared, but clearly they were not. I would normally be giving a 1-star review in this case. However, I am awarding two stars total, due to the fact that we have eaten here on Thanksgiving before, during a previous year, and had a good experience.
Waitress only checked on us twice. She seemed not to care after awhile
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Address
9330 E Independence Blvd, Matthews, North Carolina, USA
Features
Takeaway Сredit cards accepted No outdoor seating No booking Parking Wheelchair accessible No TV
Opening hours
SundaySun 06:00-22:00
MondayMon 06:00-22:00
TuesdayTue 06:00-22:00
WednesdayWed 06:00-22:00
ThursdayThu 06:00-22:00
FridayFri 06:00-23:00
SaturdaySat 06:00-23:00
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