Dean's Italian Steakhouse

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your birthday dinner with us did not meet expectations. A celebration like that should feel seamless and special, and it’s disappointing to know that your experience felt confusing and fell short of the standard we aim to provide. We appreciate you bringing several points to our attention, particularly regarding the service coordination and the preparation of some of the dishes you mentioned. That’s certainly not the level of execution we strive for, and your comments will be shared with our culinary and service teams so we can review the experience internally and address these concerns. We’re grateful you gave us the opportunity to be part of your evening, and we would appreciate the chance to learn more about your visit. If you’re open to it, please reach out to us directly and ask to speak with a manager so we can follow up with you personally. Thank you again for your honest feedback.

James, thank you for sharing such a detailed experience. It’s wonderful to hear you enjoyed multiple dishes and left satisfied. We look forward to your next visit.

Jessica, thank you for sharing your experience. We’re truly sorry that your evening did not meet the standards you expected or deserved, especially given the importance of precision and attentiveness for a group dinner. Your feedback regarding service timing, food execution, and recovery has been shared with our culinary and service leadership teams. We appreciate you bringing this to our attention and would welcome the opportunity to connect further.