Don Marco's Mexican

Name: Don Marco's Mexican
Address: 2946 Winfield Dunn Pkwy, Kodak, Tennessee, USA
Telephone: +18659323230
Price range: $$
Rating: 4.5

#3 of 29 restaurants in Kodak

#1 of 39 Mexican restaurants in Sevierville

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You will be provided Mexican cuisine at this confectionary restaurant. You are offered to eat nicely cooked chicken fajitas, salsa & chips and prawns. Enjoy good beer, liqueur or margaritas. Based on the reviewers' opinions, waiters serve good tea.

The warm atmosphere of Don Marco's Mexican makes customers feel relaxed and have a nice time. The atmosphere of hospitality of this place highly depends on the staff, that is efficient here. This spot is notable for its prompt service. Tasty food at low prices are offered here. As many guests say, the decor of this confectionary restaurant is terrific. Google users like Don Marco's Mexican: it was rated 4.5 stars.

Best in the city This award is based on the analysis of multiple factors, including reviews, ratings, and user engagement trends on Restaurant Guru.

Mexican

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sizzling

chips and salsa

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pineapple

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Ratings of Don Marco's Mexican

Yelp

Foursquare

Google

Trip

(4.5/5)

Facebook

(4.6/5)

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Amanda Brown 8 days ago on Google

I’ve ordered from this restaurant for years and I’ve combined all the good experiences to give the 3 stars. However at this point I can’t justify spending money there or wasting my time trying to get the correct thing I ordered. Language barriers are completely understandable and I’ve looked past small mistakes in the past and have eaten what I was given or used my own tortillas when they’ve forgotten them because it’s been small mistakes. The last straw was picking up 2 meals for $50 that weren’t anything close to what was ordered and being met with hostility upon letting them know. After the employee became very argumentative that it was the correct thing I didn’t trust to have it remade and asked for a refund. None of the food had been touched. This male employee caused a scene and made us speak to the owner over the phone to receive the refund. Incredibly unprofessional and exactly why people don’t say anything about getting wrong orders there. I’d give them another chance if it was just an employee mistake but the owner is the one that required a hungry customer that just got the wrong order to talk to her on the phone in front of the entire restaurant. Maybe it’s a new owner or new management Food: 3 Service: 1 Atmosphere: 3

Response from the owner 5 days ago

Dear Amanda Brown, We're genuinely sorry to hear about your recent unpleasant experience at Don …Dear Amanda Brown, We're genuinely sorry to hear about your recent unpleasant experience at Don Marco's Mexican Restaurant. We value all feedback and appreciate your longstanding loyalty. We assure you that we take your criticisms very seriously. While we're proud of our multicultural staff, we understand the need for clear communication. We're deeply sorry for the misunderstanding involving your order and the subsequent handling of the situation. It's certainly not indicative of the customer service we strive to provide. The incident you described is not representative of our usual practices, and we're taking immediate steps to ensure it doesn't happen again. We hope you'll consider giving us another chance to prove that we can offer the quality food and service you've come to expect from us. Thank you for helping us improve. Sincerely, Don Marco's Mexican RestaurantMore

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Greg Cato 12 days ago on Google

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Enchilada, Chimichangas, Cheese Dip, Burrito Jalisco, Chips and Salsa

Response from the owner 5 days ago

Your 5 stars just made our day brighter! Looking forward to seeing you again.

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Cynthia Ellison a year ago on Google

Don Marco's Mexican in Kodak, TN, is a great place for vegetarian options. I enjoyed the veggie fajitas with corn tortillas, and the salsa is fresh and chunky! Yummy!

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