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Response from the owner
5 days ago
Dear Amanda Brown, We're genuinely sorry to hear about your recent unpleasant experience at Don …Dear Amanda Brown, We're genuinely sorry to hear about your recent unpleasant experience at Don Marco's Mexican Restaurant. We value all feedback and appreciate your longstanding loyalty. We assure you that we take your criticisms very seriously. While we're proud of our multicultural staff, we understand the need for clear communication. We're deeply sorry for the misunderstanding involving your order and the subsequent handling of the situation. It's certainly not indicative of the customer service we strive to provide. The incident you described is not representative of our usual practices, and we're taking immediate steps to ensure it doesn't happen again. We hope you'll consider giving us another chance to prove that we can offer the quality food and service you've come to expect from us. Thank you for helping us improve. Sincerely, Don Marco's Mexican RestaurantMore