EL REY Mexican Bar & Grill

Hi Penelope, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the food and the service you received from your server—that means a lot to our team. At the same time, we are very concerned to read about the situation you described. What you experienced does not reflect the level of professionalism and respect we expect from anyone representing El Rey. We take concerns like this very seriously, especially when they involve interactions that made you and your family feel disrespected. Regarding the alcohol service, please understand that we are required to follow strict policies and state regulations when verifying identification, and there are situations where service may be declined even if an ID is presented. That said, this should always be communicated respectfully and professionally. We are also troubled by the way the interaction escalated. There is never an excuse for disrespectful communication on either side, and we sincerely apologize for how this situation made you and your family feel. We would have greatly preferred the opportunity to address and resolve this concern at the moment it occurred, as that is always the most productive way for us to make things right in real time. Please know that we are reviewing this matter internally. Your feedback helps us improve, and we do not take it lightly. Thank you again for your feedback. — El Rey