El Rio Grande Restaurant

Name: El Rio Grande Restaurant
Address: 4035 Jonesboro Rd, Forest Park, Georgia, USA
Telephone: +14043613543
Price range: $
Rating: 4.8

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770 votes

#712 of 8120 restaurants in Atlanta

#10 of 223 restaurants in Forest Park

Open now 10AM - 10PM

Updated 3 months ago

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The interior of El Rio Grande Restaurant

The menu of Mexican cuisine provides authentic meals at this restaurant. You can always try perfectly cooked prawns, steak tacos and steak fajitas at El Rio Grande Restaurant. It's time to degustate delicious margaritas or good mexican beer. At this place, guests can drink great tea or delicious lemonade.

At this spot, you can get a takeaway. The staff is said to be competent here. The fast service is a big benefit of this restaurant. You will like democratic prices. Come here for the enjoyable ambiance. El Rio Grande Restaurant is rated on Google 4.1 by its visitors.

Frequently mentioned in reviews

fajitas Texanas

enchilada Rice

carne asada

chips and salsa

shrimp Cocktail

clearly labelled vegetarian

chicken Burrito

street Tacos

seafood salsa

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Ratings of El Rio Grande Restaurant

Zomato

Not rated yet

Foursquare

Not rated yet

Google

(4.1/5)

670

Trip

(4.2/5)

Facebook

(3/5)

Visitors' reviews on El Rio Grande Restaurant

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BR0H8CK3D Hernandez 4 months ago on Google

Worst burrito I’ve ever had, I ordered a burrito with steak and they put more rice than the actual steak. They’re very expensive for a mediocre meal. Food: 1 Service: 2 Atmosphere: 1

Response from the owner 4 months ago

We’re very sorry your burrito didn’t meet expectations and understand how frustrating it is to get more rice than steak and feel the meal was overpriced. We will review this with management and our kitchen team to address portioning and quality; please contact us directly or send a private message so we can learn more about your visit.

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bre 4 months ago on Google

I want to report the extremely poor service we have continuously received from this restaurant. Our pickup orders have been made wrong multiple times, and the waiters themselves even confirmed that this has happened around five times already. Instead of taking responsibility, they first tried blaming the chef. When we asked to speak with the chef directly, they refused and kept saying he was “busy.” The situation became even more disrespectful when staff started making racist comments and assumptions about us, saying we were “probably from Central America.” They also made several inappropriate remarks and slurs during the interaction. On top of that, it felt like they only treated Hispanic men nicely because they expected better tips from them. One waiter tried using the example, “You always ask your kids what they want to eat,” but we clearly explained that every time we call, we specifically say exactly what we want to order. Despite this, they kept refusing to admit they were getting the orders wrong. They also complained about us “threatening to call the manager,” but if the same problem keeps happening over and over again, of course customers are going to ask for management involvement. If they recognize us every time we place a pickup order, there is no excuse for repeatedly messing it up. Overall, the customer service was disrespectful, unprofessional, and unacceptable. This restaurant seriously needs to improve the way they treat customers and handle orders. 0/10 — I do not recommend this restaurant at all. Meal type: Lunch Price per person: $20–30 Food: 2 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

I'm truly sorry you had such a hurtful and frustrating experience; we understand how upsetting repeated order issues and disrespectful remarks would be, and management will review your concerns thoroughly. Please contact the restaurant directly so we can gather details and address this privately, and we are committed to improving our service and ensuring every guest is treated with respect.

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Whitt Burcham 5 months ago on Google