Add a photo
720 photos
Add a photo
Add your opinion
Eating at this bbq with a pleasant view of Central Park will be a beautiful experience for clients. Explore the world of Japanese and Spanish cuisines here. Gyu-Kaku serves perfectly cooked beef tongue, galbi and flank steaks. Based on the reviewers' opinions, waiters offer tasty green tea ice cream, macarons and chocolate cakes here. Don't miss the opportunity to order delicious draft beer, michelada or soju. In accordance with the guests' opinions, waiters serve great iced green tea, chocolate frappe or juice.
This place is famous for its great service and friendly staff, that is always ready to help you. Prices are found democratic here. As you can see, this spot has the cute decor. The enjoyable atmosphere makes a good impression on customers. Google gives it 4.3 so you can select this bbq to spend a good time here.
Frequently mentioned in reviews
See allLess
Visitors' opinions on Gyu-Kaku Japanese BBQ
/ 1279
Add your opinion
K
Request content removal
Krasi N (TheZenMaster)
a month ago on Google
Food: 5 Service: 5 Atmosphere: 4
S
Request content removal
Simon Walker
2 months ago on Google
Awesome restaurant. The food is delicious and just a great atmosphere. Parking: Can sometimes be a bit challenging finding a parking spot. Service: Dine in Meal type: Lunch Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Green Tea Cheesecake Parking space: Somewhat difficult to find parking Parking options: Paid parking lot, Paid street parking
W
Request content removal
Will W.
a year ago on Yelp
After not hearing any feedback after reporting this Reward points related incident multiple times from 4 months ago, and noting my intent to post this on Yelp, I have finally decided to share this unpleasant experience in hoping to get their attention. I will start by saying we absolutely enjoy this Japanese BBQ restaurant and have been coming here for years and have never had any issues with the service or food quality, and we had been looking forward to coming back here since the pandemic shutdown started. Here now is what I had reported first via the Rewards app on 1/16/2022, followed by reporting the same via the website contact several weeks later after not receiving any response back. Maybe this will now trigger someone from Gyu-Kaku management to reply. -------- To Gyu-Kaku Management (San Mateo, CA location), I had sent this same message through the Rewards app feedback on 1/16/2022 but have not heard anything back, so will try sending the message back to here instead referencing the original email you sent about my expiring reward points. We were very disappointed about our Sat 1/15/2022 reservation mishap in conjunction with my expiring reward points. My wife and I had a 3:30pm reservation setup (confirmation #xxxxxxxxxx) at your San Mateo restaurant to take advantage of our 350 points being about to expire on 1/18/2022. But when we got there at exactly at 3:30pm the door was closed and the establishment appeared to be empty, with the inside lighting very dark/dimmed. We pulled the door several times and it was either locked or at least terribly jammed, but nevertheless we did not see anyone inside the restaurant and no one at the front reception counter to welcome anyone in. We stood outside waiting for several minutes to see if anyone would show up but then gave up assuming that your shop was closed and had to settle eating at a different nearby restaurant. Then an hour later at 4:33pm I received a text from your establishment that our table was ready now, but what good was it to receive a text an hour after our reservation at 3:30pm was scheduled for? Why wasn't this text sent out an hour earlier at the appropriate reservation time? So we were still in the area (forced to eat at a different restaurant) and when we walked back to your restaurant to check we can now see that it was open, with the neon "Open" sign lit up with staff and customers inside. I explained to the receptionist (a gentlemen, did not get his name) about our situation and coming in time for our reservation but that the restaurant was closed. But then he said that the restaurant was open at 3:30pm and that the door was never locked. I argued the point that the door was closed and there was no one inside, but nothing could be done now after the fact. I asked if I could apply my expiring points to something to take to go but was told you were not accepting any takeout orders at this time. And being that we had already eaten elsewhere we were too full to have another meal now to use our reward points. During this COVID period we had stayed away from eating out much but saw it as a nice opportunity to come eat at Gyu-Kaku again that weekend for the first time since this pandemic started, and to use our points before they expired. But we have no other opportunity to make it back to your restaurant again before our 350 points were to expire coming up on 1/18/2022. I have been tempted to write up a Yelp review about this negative experience but hope you will consider instead finding a way to extend these points from expiring and allow us another opportunity to come back at a near future date to use them. Attached are both the reservation confirmation and text message that was received for your reference. -----Original Message----- From: Gyu-Kaku Japanese BBQ Sent: Tuesday, January 11, 2022 4:38 AM Subject: Expiring Points - Final few days! Hi xxxx, Just a quick note to let you know that 350 points at Gyu-Kaku are expiring in 7 days on January 18, 2022. We hope you are able to make use of these points before that day. Thanks and see you at Gyu-Kaku again soon. Cheers, Gyu-Kaku
All opinions
© OpenStreetMap
contributions
Address
329 S Ellsworth Ave, San Mateo, California, USA
Features
Сredit cards accepted
No outdoor seating
Delivery
Takeaway
Booking
Wheelchair accessible
Wi-Fi
TV
Opening hours
| SundaySun | 11:30AM-9:15PM |
| MondayMon | 5PM-9:15PM |
| TuesdayTue | 5PM-9:15PM |
| WednesdayWed | 5PM-9:15PM |
| ThursdayThu | 5PM-9:15PM |
| FridayFri | 11:30AM-9:45PM |
| SaturdaySat | 11:30AM-9:45PM |
Website
Instagram
@gyukakusanmateo
