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Response from the owner
14 days ago
Good morning Mr. McClamb. First off, thank you for your feedback on your visit and I truly apologize for the experience you recieved at our restaurant with our host staff. Our management team here at Hanks, take customer service very …Good morning Mr. McClamb. First off, thank you for your feedback on your visit and I truly apologize for the experience you recieved at our restaurant with our host staff. Our management team here at Hanks, take customer service very serious and we want all of our guests to feel welcomed and valued on every visit. We also train our staff to treat everyone with respect; therefore, we will ensure that we will take the necessary steps to address and resolve this issue with our host team to prevent this from happening again. I know that you mentioned that you will not be returning again; however, I wanted to invite you back out to see if you would give us another opportunity to show you, true customer service. With that, I wanted to personally invite you back to dine with us and if you would be interested, I could offer you an e-gift card to use on your visit. Please let me know if you would like to join us again. I can be reached at the following email address: amedley@hanksoysterbar.com Once again, thank you for your feedback and we look forward to having you back as a guests. AJ Medley General ManagerMore
