Jacob Aall Brasserie & Bar

/ Pub & bar, Restaurant
#283 of 1340 places to eat in Bergen
Open now 11:00 - 23:00
European, Scandinavian, Norwegian, Vegetarian options
$$$$ Average price: NOK 200-399
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Småstrandgaten 3
Bergen, Hordaland, Norway
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After visiting Sailor's Monument, you may have a meal at this restaurant. Jacob Aall Brasserie & Bar is famous for providing Scandinavian and Norwegian cuisines. At this place, guests can order perfectly cooked tapas, pork and club sandwiches. Based on the reviewers' opinions, waiters serve good wine or good beer. Great coffee is waiting for you at this spot. Visitors don't highly appreciate panna cotta at this restaurant.

It's easy to find Jacob Aall Brasserie & Bar due to the great location. A number of reviewers say that the staff is hospitable at this place. According to the clients, the main problem of this place is the terrific service. You will pay attractive prices for dishes. When inside, the atmosphere is pretty. But this spot isn't given a high rating on TripAdvisor.

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Visitors' opinions

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Bad service (probably understaffed) with poor quality of drinks. Had to bring my own drinks from indoor bar to outside terrace, unhelpful staff .... Not recommended.
The food is good, but the atmosphere inside is unfortunately lacking. We were a large group (40+) and we had ordered in advance, so the restaurant knew when we were coming and how many we would be.When we arrived at the predetermined hour, the table lanterns had not been lit, and most were even empty of fuel. Even after we started to light some of them ourselves, the staff did not "take the hint" to refuel and relight the rest.At first, there was only one waiter to take all our drink orders, and it took quite some time for everybody to make their order. When the drinks finally arrived, some of us did not get what we had ordered. When this was pointed out we were told that they were out of what we had ordered, so without conferring with us they had just switched our orders for something else (more expensive). No mention of the fact that they were out, no mention of the actual switch, it had just been done. The reason given was that they were so busy, which is not a reason at all (especially since they had beforehand knowledge of how many we would be, and they should have taken this into account for the amount of staff present).The food started to arrive about three quarters of an hour after we had arrived, which is not too bad given the size of our group. However, the service was way too slow, half of us had almost finished eating before the last had received their food. As an afterthought it seemed, the ketchup (for the fries) was brought out mid-meal, when a lot of us were almost done.I had the Jacob Aall burger which was quite good, the buns were a bit dry, but the burger and dressing made up for that. The fries were crispy and well seasoned. After dinner we had a really good dessert with ice cream and a sort of warm chocolate fudge cake, this was the highlight of the meal!Having worked for six years myself in the restaurant business, I know the importance of small things like refilling and relighting the lanterns (or removing them from the tables if you're out of lamp oil). Exchanging orders without telling the customer is also a very big no no, especially given that the substitute was more expensive. Long serving times is to be expected with a large group, but increasing the number of staff present can alleviate this somewhat.Some of my concerns might be because we were a large group, but most of them (lanterns, order changes, ketchup) are not. All in all I cannot recommend this place, for the lack of attention to details which make you feel welcome.
Ate here for dinner, about 9:30pm.Very tasty, fun nighttime vibe, lively bar, server was sweet to modify for us. Cool kinda old-timey elevator.
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Address
Småstrandgaten 3, Bergen, Hordaland, Norway
Features
Outdoor seating Сredit cards accepted Wi-Fi Booking Parking Wheelchair accessible No takeaway TV
Opening hours
SundaySun 12:00-23:00
MondayMon 11:00-23:00
TuesdayTue 11:00-23:00
WednesdayWed 11:00-23:00
ThursdayThu 11:00-23:00
FridayFri 11:00-02:30
SaturdaySat 11:00-02:30
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