Mykonos Kuzina Greek Restaurant

Hello, this is Alex, the owner, like I said during our phone call, when people order online, we do not have access to their credit card number so there is no way for us to refund, otherwise we would. I offered you several times to take down the phone number of the company owner.com, they are very good with issues like this, and you refused. Asking me to prepare food and Uber to your house is just not something I can do nor any of my staff. The only reason I mentioned cameras is so that when you dispute the charge, which I encourage you to do, I can argue our point directly with the company that the food left our establishment whole and intact and something must have happened along the way with their driver, which is their responsibility. However, you kept saying that that is not an acceptable resolution. You proceeded to tell me I am full of the sh word several times, and that's when our conversation ended. On a daily basis we do a large amount of takeout and large carryout orders, and we pride ourselves in accuracy and efficiency. This rarely happens. Again, if you would like to dispute this, I'm willing to let bygones be bygones and provide you with the number to customer support for the third party delivery. Let me know. Edit: I don't know what you are not understanding, you click order online, it brings you to door dash or ordersave.com, they process your transaction, take their taxes, fees and commission, and whatever is left gets deposited to us. We do not have access to anyone's card number, no restaurant does. And all of our take is processed online and picked up by drivers who work for those organizations, I am not understanding why employees or the owners of restaurants will remake food order an Uber Uber to someone's personal address. Drop it off and Uber back to the restaurant, do not have drivers working for our company. All you had to do was call the company tell them something happened while it was in transit and they would resend the order to us or refund your card or whatever solution you wanted them to do. Instead you yelled at my manager, then yelled at me and would not listen even though I repeated it several times and tried to help you. I apologize that this happened, and that you are confused about how third party delivery services work, we tried to assist you the best we could but you seem angry. I am not cocky or arrogant, in fact, like I said on the phone, it's unfortunate but these things do happen every once in a while, and when customers report these issues to us, we give them the same solution, they stay calm and call the company, and it gets solved immediately literally within minutes.