Patt-Thai

Name: Patt-Thai
Address: 40 Cardiff Rd, Newport, Wales, United Kingdom
Telephone: +441633837952
Price range: $$
Rating: 4.3

Temporarily closed

#44 of 460 restaurants in Newport

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Thai food is worth a try here. A lot of guests say that waiters serve nicely cooked duck roll, calamari and thai chicken curry here. Some visitors like delicious beer at this restaurant.

Food delivery is a big benefit of Patt-Thai. The gracious staff welcomes people all year round. Enjoyable service is a strong point that plays a great role for the success of this place. In accordance with the guests' opinions, prices are average. You will appreciate the beautiful decor and spectacular atmosphere of this spot. The average score of this restaurant on Google is 4.5.

Frequently mentioned in reviews

the Mussamun curry

singha

chicken satay

the jasmine rice

stir

the duck spring rolls

prawn crackers

authentic Thai

the tempura

attempt

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Ratings of Patt-Thai

Google

(4.5/5)

196

Trip

(4/5)

122

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Visitors' opinions on Patt-Thai

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Abbie Parsons a year ago on Google

As ever! Absolutely stunning food. I have never tasted anything so good in my life. Genuine authentic Thai food cooked from scratch. Love everything about this place A* Sadly no photo because I needed to get it in my belly as fast as possible Thank you x Meal type: Dinner Price per person: £10–20

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Rahul Basu a year ago on Google

Unfortunately the service has gone downhill since first ordering from Patt-Thai. Service is poor, in fact non existent and the food has gone downhill to the point that it doesn't even feel remotely authentic. Thought we'd give Patt-Thai another shot, however after waiting over 75 minutes for food, we were told that 'its a Friday and what do you expect' and 'the driver will be another 40 minutes' followed by the staff hanging the phone up. Obviously, we rang back asking for a refund and there was no apology or sincerity in regards to this issue. Obviously, weekends are busy but waiting potentially 2 or more hours for a simple pad thai is not acceptable. Obviously the owner will respond with their ridiculous excuses/remarks given that they can't take criticism very well as seen from other comments, but frankly that's the bottom line. Shame, as 3 years ago, we actually gave them a good review and did used to order from them. Unfortunately, the standard or care is diminished and sad to see yet another potentially good restaurant in Newport offer next to nothing. Ps. Giving 'freebies' is not the same as forgetting somebody's prawn pad thai and forgetting spring rolls and then delivering it an hour later. The expectations are that you order food from a menu which is set by you (the owners) and then people order from the menu and expect that meal as described to be delivered but in your case that doesn't happen. I also never said it was microwaved so not sure where you got that information from and I will continue to enjoy cooking authentic Thai food at home with recipes which I learned in Thailand. Have a good day.

Response from the owner a year ago

Rahul, Food here cooked fresh not microwave.Driver and Staff working hard and stress to try to delivered very quick. Customers before you place order in advanced 24 hour. Food a bit late she still understand situations. Unfortunately you guys always received free meal or freebies from us many times and your expectations is ? No worry we block you to order for future you don't have to give it a go again. Enjoying cook Authentic PadThai at your home. Simple you don't have to eat here we don't have to serve you. We only concentrate mature customers. We don't need this childish customers. Good Bye

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