Ponzu Poke Bar

/ Seafood, Restaurant
#107 of 746 places to eat in San Mateo
Open now 11:00 - 20:00
$$$$ Average price: $11-30
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1051 Park Pl
San Mateo, California, USA
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This restaurant specializes in Hawaiian cuisine. At Ponzu Poke Bar, pay attention to mouthwatering poke bowl, salmon and tuna. Get your meal started with great lemonade.

This place is famous for its great service and friendly staff, that is always ready to help you. Yelp users express their impression of this spot by giving the score of 4.

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I love this poke bar. Living in SF Bay Area all my life, I am exposed to great food from all cuisines. That being said I know good poke when I find it, and this is it. Very simple, and a good price that won't hurt the wallet. This is our lunch spot on Wednesday's and the kids love it too The customer service is excellent. They really know how to treat their customers and do it with a friendly smile. Gotta love that! I really like to support local spots and they make it easy. Since my last post of Ponzu the management of this establishment has really gone down. Once a place with personable people serving up the great poke, now left to young robotic employees. I have always loved this place and dread giving this feedback. Today we went to order three bowls and they didn't have enough poke so we had to wait a while , while the young kid at the counter had to go to the back to get more. When he came back and got to our third bowl there was no more white rice. He said they were all out and going to make more. When he said this three people in line didn't even bother and walked out. I am pretty sure the three bowls they could have potentially sold would have covered the cost the left over rice of the day. Poor customer service. The last thing was their stamp pad was not charged so the three bowls we bought could not be stamped to our loyalty account. He had us write down the phone number to get credit for it once the pad was charged again, he would manually input them. There was already several numbers written down. I can only imagine it we never got credit for the three bowls, due to such unorganized management that day. This will not stop us from coming because we truly like the food, but if this becomes a regular issue then we will go to our other poke place down town instead. For all of the issues that night I had to drop it a star
I ordered to-go via the Yelp app and was pleasantly surprised by at how easy and quick it was to submit my order and swing by to pick it up. The options for the poke bowls are abundant so it was fun to create my ideal bowl. The portions were decent and the fish was fine. I'd order again!
I ordered the regular size and it said one choice of fish...I didn't realize it meant only one scoop. I got the Poke Cali and it only had about 8 pieces of bite sized salmon and some avocado. The taste is pretty good, but I didn't realize how small the portion of fish it would be. They fill the bowl with a lot rice. Most places at least give two scoops of the fish for a regular. I would've much rather had two scoops of fish instead of choosing two sides (seaweed salad, tofu, spicy crab, or crab).
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Address
1051 Park Pl, San Mateo, California, USA
Features
Takeaway Сredit cards accepted Delivery No outdoor seating No booking No Wi-Fi Parking TV Wheelchair accessible
Opening hours
SundaySun Closed
MondayMon 11:00-20:00
TuesdayTue 11:00-20:00
WednesdayWed 11:00-20:00
ThursdayThu 11:00-20:00
FridayFri 11:00-20:00
SaturdaySat 11:00-20:00

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