Shogun Japanese Grill & Sushi

/ BBQ, Restaurant, Pub & bar, Sushi
Open now 11:30 - 21:30
$$$$ Average price: $11-30
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25712 US-290 Frontage K
Cypress, Texas, USA
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If you like Japanese cuisine, visit this restaurant. Come here for tasty sushi, prawns and fillet steaks if you are hungry. Shogun Japanese Grill & Sushi has good beer among its drinks.

Live music is played by musicians in the evening. A number of reviewers consider the staff friendly. Service at this place is something one can name spectacular. From the guests' viewpoint, prices are attractive. There is a calm atmosphere and divine decor at this spot. A majority of Zomato active users rate this restaurant 4.

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I had been to this location several times before and had a wonderful experience. But my most recent visit made me never want to return. I had made reservations for my birthday with some friends, it was early enough in the day that when half of my party arrived we were the only ones in the grill area. The waitress we had came up and took our drink order and asked how many more people we had coming. After that she kept coming back and rudely asking how much longer they were going to be several times yet we were still the only ones in the room. When everyone arrived she was very rude and hardly attentive to us probably because she knew no matter what she was guaranteed tip because of our party size. Now let's start with the chef: it was his first day and you could tell he was nervous, he wasn't very interactive with us and didn't do much other than cook but he was nice. But those who ordered the chicken came out super dry, the rice was undercooked, one person at our table almost didn't get any rice because he gave her an empty bowl upside down on her plate and the veggies were the last thing on our plates and were black from being burnt. My friends then told our waitress it was my birthday in which she rolled her eyes and walked away. Everyone was so uncomfortable we ended up leaving and going somewhere else that was more comfortable and attentive. The next day I called because I was so disappointed and the hostess seemed very concerned and took down my name and number to tell the managers. Did I ever get a call? Nope so needless to say after that I will not be back because that was just unacceptable I wasn't expecting anything but more than an apology from management but I didn't even get that.
Staff was great 5 stars. Food was iffy at best, But it's about the show not the food.
I really love this location! Their food is always amazing and the service is always great with smiles and promptness. We told them one time that we had to be done quickly to make a movie next door and it was so awesome how they got us in and out in the hibachi with time to spare! Keep up the good work!
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25712 US-290 Frontage K, Cypress, Texas, USA
No outdoor seating Booking Takeaway Wheelchair accessible Сredit cards accepted Parking TV
Opening hours
SundaySun 11:30-21:30
MondayMon 11:30-22:00
TuesdayTue 11:30-22:00
WednesdayWed 11:30-22:00
ThursdayThu 11:30-22:00
FridayFri 11:30-23:00
SaturdaySat 11:30-23:00

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