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Response from the owner
2 months ago
We appreciate the feedback, though I'd like to take this opportunity to clear a few things up. Firstly, when it comes to the all-you-can-eat promo, sharing is not permitted. This is no different than any other ayce or buffet style fare that …We appreciate the feedback, though I'd like to take this opportunity to clear a few things up. Firstly, when it comes to the all-you-can-eat promo, sharing is not permitted. This is no different than any other ayce or buffet style fare that you will find elsewhere, and is a way to manage costs. The server had mentioned this rule to you when you had ordered one all you can eat for the family, and when I saw your wife eat off of your plate, I politely reminded you of this, as it's our policy to remind anyone of this rule when we see someone sharing, to ensure that they are aware, in the event they continue to do so. As I mentioned then, I had no way of telling if you were sharing or just 'tasting' as you put it, but the rule remains intact. As for insulting you, once again I'll apologize, though I can say with certainty that I had approached you as respectfully and diplomatically as I do every other time this happens. If you felt slighted by me reminding you of the rule I truly regret that. Secondly, regarding the flavour and texture of the chicken, I only wish you had let me know your dissatisfaction during one the multiple times I had checked on you, and as for the time it took, generally our boneless chicken takes about eight minutes to cook up to safe serving temperature, so about a ten minute wait is not uncommon, and again, I wish you had expressed your concerns with me.More