Centara Grand at Central Plaza Ladprao Bangkok

Dear nmv vnvv, Thank you so much for taking the time to leave us a 5-star review! We truly …Dear nmv vnvv, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your business and are thrilled you had a positive experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests, so your positive rating is very encouraging. We hope to see you again soon! Sincerely, Khunawut Plaendee Area Training ManagerMore

Dear Khun Srayut Ekahitanonda, Thank you for taking the time to share your feedback. We sincerely apologize …Dear Khun Srayut Ekahitanonda, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay at our hotel did not meet the five-star standards we strive to provide. We are deeply disappointed to learn about the condition of your room, the inattentiveness at reception, and the lack of service knowledge in the restaurants and bar. This falls short of the personalized and comfortable experience we aim for all our guests. We appreciate your kind words about the bellmen and the staff at the Starbucks counter. We will commend them for their excellent service. Please rest assured that your feedback has been shared with our management team, and we are actively exploring options to improve and update our property wherever possible. We are committed to continuous improvement and your feedback is invaluable in helping us achieve that. We would be grateful for the opportunity to discuss your concerns further and regain your trust. If there's anything further we can assist you with, please don't hesitate to reach out to us directly. Sincerely, Khunawut Plaendee Area Training ManagerMore