Tenya - Japanese Restaurant & Bar

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us to continually improve our services. We sincerely apologize for the subpar experience you encountered during your visit. We acknowledge that our service fell short of the standards we strive to uphold. Rest assured, we are taking steps to address the issue of understaffing to ensure that every guest receives the attentive and courteous service they deserve. Regarding your concerns about the Sukiyaki, it's important to note that Sukiyaki soup is primarily intended for seasoning the accompanying meat and vegetables, rather than being consumed as a standalone dish. However, we understand that this may not have been clearly communicated to you by our staff. We will make sure to reinforce our training protocols to ensure that our team members provide comprehensive explanations of our menu items in the future. We value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future.