The Cake Shop

/ Desserts
#44 of 746 places to eat in San Mateo
Closed now
$$$$ Average price: $10-25
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25 W 25th Ave #6
San Mateo, California, USA
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It's a pleasant experience to order perfectly cooked cupcakes, macarons and lemon pie. Get your meal started with great moccachino. The latest Yelp reviews awarded this confectionary restaurant 4.5 stars.

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My 40th birthday cakes was everything I had asked for and delicious! I recommend this shop for your next party!!!
Don't come here if you need a cake for a special occasion! Yes, they make beautiful cakes but they have poor attention to detail and poor customer service. Who cares how beautiful the cake is when it is done incorrectly! This place is not cheap either and I expect more from a place that charges over $200 a cake!!! Save yourself the headache and money and go somewhere else! I ordered a custom cake for my wife's 30th birthday with a Stranger Things theme. I went in person to make sure every detail was communicated clearly. I specifically asked for the cake to say "Anna's 30th" and I even REPEATED myself to make sure they understood. I went even further and asked the lady to write it down clearly on my order form to make sure no mistakes would be made. I asked her if there was any way I could see the cake one or two days before the pickup day and she said no. I said if I find any mistakes then it would be too late to fix them but she said that is their policy. I asked my friend to pick up the cake the morning of the party and I find a glaring mistake on the cake. It says Anna is 30th. Are you serious??? I'm sorry that mistake is not acceptable. That doesn't even make sense! My friend tells me so I call the bakery asking what can be done. Of course the answer is nothing (which is why I asked to see the cake one or two days before pickup). So we decide to remove the "TH" but now the design is ugly and ruined. The worst part and the reason why I am giving them one star is how she handled the situation. She did not apologize once for the mistake. In fact, she told me that they make many cakes with that writing on them. Now I know you are lying! All your credibility is out the window. No one asks for their cakes to say Johnny is 25th or Alex is 53rd. What a joke. They need to learn better customer service and admit when a mistake was made. Also, nothing was offered to help remedy to situation or make up for this obvious error. I will never go back here and I will never recommend them to anyone!
We ordered our son's first birthday cake here. The design outside was exactly what I wanted (two stars) but the cake itself didn't taste like a $165 cake! It was a big disappointment. The tall one tier cake only had two layers of a very heavy sweet cream which made the cake to be very dry. I wished, they would have spent a little bit more love and time for our special BD cake!!!!
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Address
25 W 25th Ave #6, San Mateo, California, USA
Features
Сredit cards accepted No delivery No takeaway Parking Wheelchair accessible
Opening hours
SundaySun Closed
MondayMon Closed
TuesdayTue Closed
WednesdayWed Closed
ThursdayThu 11:00-17:00
FridayFri 11:00-13:00
SaturdaySat 10:00-13:00

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