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The only thing that disappoints when you come to 7-Eleven is the professional staff. A lot of visitors have noticed that the service is good. But a number of people who use Google didn't give this place a high rating.
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Visitors' reviews on 7-Eleven
/ 36
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Dion
6 months ago on Google
Customer services always good The store always clean and Ms Margo,is a wonderful and sweet store manager
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Ryan Johnson
6 months ago on Google
The staff is overworked, trying their best, and doing all they can. the store lead doesn't how seem to know how manage right. I don't think the staff should be to blame, either. I firmly believe that the blame starts with management.
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Response from the owner
5 months ago
Hi, your local 7-Eleven store is sorry to hear about your experience and would like to take a closer look at what happened. Please reach out to our customer support team at bit.ly/711Reviews.
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Carrie Thigpen
2 years ago on Google
Went to 7-11 this morning at 2605 KECOUGHTAN ROAD in HAMPTON, VA for gas, and sent my daughter in to get some lottery tickets. My daughter came back out and said the lady said she couldn't pay for lottery tickets with a debit card, and not to come in the store anymore. When Toni told me what happened, I couldn't get out the car fast enough. Then here comes the clerk cross the parking lot talking bout my daughter just walked out the store and now she had to pay for the tickets with her own money. I apologized to her for my daughter walking out, but after she was told she couldn't pay for the tickets with a card, what was she supposed to do? I told her to tell my daughter not to come in the store was unacceptable, and I needed to get the corporate number to make a report. Of course one word led to another, including her telling me that I didn't have to pay for the tickets, and I told her yes I did, because although I may not have been able to pay for it all at once, there wasn't nothing in that store I couldn't pay for, and because of all the mess I had to go through behind them, THEY would be the ones that hit. There's so much more that was said by both of us as well as how I feel about it, because I have worked at 7-Eleven for years and know that to speak to customers this way is against their policy. Anyway, the lady's name is CANDACE and her customer service sucks. That is all. Thank you.
7
Response from the owner
2 years ago
Your local 7-Eleven store always strives to provide a great experience. Let us know more about your experience by reaching out to bit.ly/711Reviews. We’ll be sure to make your response available to your local 7-Eleven store to review.
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Price range per person
up to $10
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Wheelchair accessible
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| SundaySun | Open 24 hours |
| MondayMon | Open 24 hours |
| TuesdayTue | Open 24 hours |
| WednesdayWed | Open 24 hours |
| ThursdayThu | Open 24 hours |
| FridayFri | Open 24 hours |
| SaturdaySat | Open 24 hours |
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