Acacia Ridge Hotel

Hi Isabella! Thank you for your lovely review! We look forward to seeing you again soon.Have an awesome weekend!

Hi Jessica, thank you for your review. While we are pleased to hear that our team members were friendly, professional and helpful throughout your visit, we are disappointed to learn that the overall experience did not meet your expectations.We appreciate you highlighting the issues you encountered with the access to your room, the corridor and the condition and presentation of the room itself. We understand how frustrating and uncomfortable this would have been, particularly when you were expecting a relaxing overnight stay.Your feedback has since been shared with our management and maintenance teams for further review and attention. We take the presentation, cleanliness and accessibility of our accommodation seriously, and your comments provide valuable insight into areas where we need to improve.We are also pleased to hear that our manager was able to assist you promptly and make the cancellation and refund process as straightforward as possible. We will certainly pass on your kind words to her, as we know how much positive feedback can mean to our team.We appreciate you bringing your concerns to our attention and hope to have the opportunity to provide you with a much more positive experience in the future.We hope you have a lovely week!