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Response from the owner
2 months ago
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take the quality and freshness of our seafood very seriously. Based on our records, the hamachi served that day was received fresh and met our quality standards before being prepared. After reviewing the order, we noted that it was a to-go order and that approximately 46 minutes elapsed between the time the order was ready and when it was delivered. While we cannot determine exactly what occurred after the order left our restaurant, factors such as transportation time and temperature exposure can affect the appearance and eating quality of delicate seafood items. That said, we understand that your impression of the product is what matters most, and we are sorry that the meal was disappointing. Sushi and sashimi are at their best when enjoyed immediately after preparation, which is why we generally recommend dining in for the optimal experience. We appreciate you bringing this to our attention and would welcome the opportunity to learn more about your order. Please contact us directly at Houston.heights@afuriramen.com so we can better understand what happened and address your concerns. Thank you for giving us a try.
