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Response from the owner
10 months ago
Thank you for taking the time to leave us feedback regarding your recent visit to Aricafe Kaike. We are truly sorry and deeply regret that your experience was negative and that you felt you were treated poorly by one of our staff members. This is absolutely unacceptable and goes against our fundamental policy of treating all customers with respect and providing a welcoming environment for everyone, regardless of their nationality or background. We understand that you wasted your time coming to our establishment, and for that, we sincerely apologize. We take this matter very seriously. We will immediately investigate this incident and take firm disciplinary action where necessary. Furthermore, we will conduct mandatory retraining for all our staff focusing on proper customer service, cross-cultural communication, and ensuring respectful treatment for every single person who walks through our doors. Your feedback is crucial, and we are committed to making the necessary improvements. We truly hope you will give us another opportunity to show you the level of service you deserve. Sincerely, The Management Team at Aricafe Kaike