A
Response from the owner
3 months ago
Hi Beatriz, thank you for taking the time to share your feedback. During your visit, the café was experiencing an unusually busy brunch service. Our team informed several guests about the delay while working to attend all tables as efficiently as possible. We would also like to clarify that an order had already been prepared and brought to your table, but it was declined before you decided to leave. At Amaranta Café, hotel guests and café guests are treated equally, and we do not prioritise customers based on nationality or accommodation status. We serve visitors from all over the world every day and always strive to attend guests fairly and, whenever possible, in order of arrival. We regret that the waiting time affected your experience and appreciate your feedback.