Amazing Pho

Thank you very much for your thoughtful feedback and for bringing this to our attention. We sincerely apologize for the confusion and the unpleasant experience you had regarding the sauce served with your order.We fully understand how important clear vegan labeling is, especially for dedicated vegans, and we truly regret that this situation caused you to accidentally consume something that did not meet your expectations. That is certainly not the experience we want any of our guests to have.We truly appreciate your suggestion about separating items or making the labeling clearer. We are currently reviewing our menu and procedures to ensure that any item marked as vegan is fully consistent, including all sauces and sides.Regarding the situation at the time, we would like to sincerely apologize that a refund was not offered immediately. This type of situation may have been the first time our staff encountered it, and they did not handle it as promptly as they should have. A refund should absolutely be part of the resolution in cases like this.Please contact us directly so we can arrange a refund for your visit. We take full responsibility and are committed to making this right.Thank you again for your understanding and for giving us the opportunity to improve. We truly hope to welcome you back and provide you with a much better experience next time.