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Response from the owner
7 days ago
Thank you for your review. We sincerely apologize for the mishap with the to-go bag and your food being dropped. We understand your frustration and appreciate you bringing it to our attention. We take food safety and quality control very …Thank you for your review. We sincerely apologize for the mishap with the to-go bag and your food being dropped. We understand your frustration and appreciate you bringing it to our attention. We take food safety and quality control very seriously, and dropped food is certainly unacceptable. Regarding the knotted bags, we use them as an extra security measure to prevent spills during transport. However, in your case, it seems it may have caused more issues than it solved. We'll be reviewing our packaging procedures to find a more secure and user-friendly solution. We understand your concerns about the price point. We strive to use high-quality, fresh ingredients in all our dishes, which can sometimes lead to a slightly higher price tag compared to others. However, we believe the quality difference is reflected in the taste and experience. The additional charge for beef is also noted, and we appreciate your feedback. We'll consider offering combo options or exploring ways to make pricing more transparent for our customers. As for the service experience, we apologize if the staff member you interacted with didn't seem attentive. We expect our team to be friendly and helpful to all our guests, and we'll address this internally to ensure it doesn't happen again. We're happy to hear you enjoyed the Pad See Ew, and while we apologize about the overcooked noodles in the Pad Thai, we appreciate your suggestion that dinner might be a better option for freshness. We'll look into ways to ensure consistent quality throughout the day. We truly value your feedback and appreciate you giving us another chance. We hope you'll consider trying us again soon, and we'll strive to provide a much better experience that reflects the quality of our food and service.More