Arby's

Name: Arby's
Address: 3311 Hillsborough Rd, Durham, North Carolina, USA
Telephone: +19192379024
Price range: $
Rating: 4.3

985 votes

#39 of 822 fast food in Durham

2 more branches in Durham

ClosedOpens at 10AM

Updated 1 month ago

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Arby's’s burgers will cater to satisfy different tastes

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Most guests recommend trying nicely cooked roast beef, roasted sandwiches and curly fries. The unique characteristic of this fast food is serving good apple turnover. At Arby's, you can order dishes as a takeaway. The staff is said to be energetic here. This place is remarkable for its terrific service. From the visitors' point of view, the atmosphere is cool. But google users haven't given this spot a high rating.

Frequently mentioned in reviews

curly fries

roast Beef

greek Gyro

potato Cakes

the drive thru

crispy Chicken

5Meal type

free of charge parking

fries beef

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Ratings of Arby's

Zomato

Not rated yet

Foursquare

(7.3/10)

Google

(3.9/5)

926

Trip

(3.6/5)

Facebook

(3.6/5)

Visitors' reviews on Arby's

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Jeremy Thomas B 2 months ago on Google

Food was good but it didn't feel like the place had AC Food: 3 Service: 5 Atmosphere: 3

Response from the owner 2 months ago

Great food doesn't mean much if the atmosphere is completely uncomfortable, Jeremy. Thank you for letting us know about the indoor climate issue so we can fix it. Our local management team is on it to ensure the air conditioning is blasting properly for our guests.

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Coop Davyl 4 months ago on Google

Staff was great aside from one staff in particular. Food was great and timelyespecially the lunch period. I do quality assurance and there was a major problem that stuck out to me. All staff were courteous and engaging. However, the cashier, Nashiyah, was rude and appeared to not want to work there. She had a very negative demeanor with customers and staff (a fellow staff that helped her locate something on the screen to expedite the order may have not been aware of the sneer she received once her back was turned). Hopefully they don’t have to deal with this so often as they are supposed to be a team. The only reason I won’t give 5 stars is because of this individual. She appeared to be young and inexperienced, but if any member of in house and/or corporate leadership happens to read this PLEASE coach her. Don’t let her be the reason customers don’t come back. Get to her and work more with her if she wants to stay there at all. Thank you to the remainder of the staff that represented the company EXTREMELY WELL!!! Meal type: Lunch Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 5

Response from the owner 4 months ago

Hello Coop, we’re glad to hear you enjoyed the food and timely service, especially during a busy lunch period, and that most of the team made a positive impression. That said, we’re very sorry to hear about your experience with a team member and the concerns you observed regarding demeanor and interactions. This is definitely not the friendly service we aim for at Arby’s. We appreciate you bringing this to our attention and will share your feedback with the team for coaching and review to help improve consistency and guest experience moving forward.

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Maria S 5 months ago on Google

Cleanest Arby's I've ever been to. Shaq was fast and courteous, sure to drop fresh product. Should get a promotion. He was running like crazy , trying to get service times when I asked . Did not forget any of my specific requests 10/10 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 4 months ago

We have an incredible team! We’ll be sure to pass your kind words along to Shaq at this location—he’ll be happy to hear he made your day. We look forward to serving you again soon, Maria.

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+1 919-237-9024

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American , Fast food , Delis