Arby's

Name: Arby's
Address: 1025 McCann Rd, Longview, Texas, USA
Telephone: +19037580005
Price range: $
Rating: 3.5

1454 votes

#35 of 350 fast food in Longview

1 more branch in Longview

ClosedOpens at 10AM

Updated 3 months ago

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Arby's’s burgers will cater to satisfy a variety of tastes

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Take a seat at one of the tables at Arby's

Many guests come here to enjoy perfectly cooked curly fries, grilled turkey and potato cakes. The recipe for success of this fast food is its tasty biscuits. Here you can drink good milkshakes.

Arby's with takeout dishes is suitable for those clients who like to have supper on the go. The efficient staff welcomes people all year round. A number of reviewers mark that the service is enjoyable. From the visitors' point of view, prices are low. The lovely atmosphere meets you at this place. But many clients who use Google didn't grant this spot a high rating.

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classic Roast Beef

curly Fries

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greek Gyro

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was disgusting

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Ratings of Arby's

Zomato

(3/5)

Foursquare

(5.7/10)

Google

(3.9/5)

1371

Trip

(3.3/5)

Facebook

(3.1/5)

Visitors' reviews on Arby's

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Johnna DeAguero 4 months ago on Google

I sit and wait for my order to be taken for over 5 minutes. Nothing. So I pull up to the window. He says i just have missed the sensor. You gotta pull up a certain way. No hi. No welcome. Nothing. I say well how am I supposed to know where the sensor is? I’m sitting right in front of the speaker. He chuckles and says what can I get for you. I order a shake. What do you know, you don’t have them per usual. I make that comment. He says well y’all be ordering them everyday and we run out. Okay whatever. Y’all need better customer service one. And two if you run out of them sooooo fast maybe order more? I haven’t been able to get a shake from yall in months and I’m about ready to never go back because your employees are rude and act like I’m supposed to know exactly where your sensor is and it’s my fault you’re out of shakes all the time. I’d give zero stars if I could. Meal type: Other Price per person: $1–10

Response from the owner 3 months ago

Sitting at the speaker for five minutes only to be greeted with a chuckle and zero hospitality is absolutely not how we roll. Our drive-thru lane should be a seamless, welcoming experience, and keeping our iconic shakes in stock is a basic priority, Johnna. We are addressing this employee's attitude and our inventory management directly with the team to fix these gaps.

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Felix Albright 5 months ago on Google

General manager was HORRIBLY RUDE. Or at least that’s what her name tag said. I was too shaken up to remember what her name said because the first thing she said to us was “Okay, I’m gonna be REAL UGLY right now.” She yelled at us that we had “two back to back orders of sixty sandwiches” and that “this is for a catering event.” As you can see from the screenshots of my orders, it’s far from a catering event, and far from sixty sandwiches. When we told her that it wasn’t a catering event OR sixty sandwiches, we also showed her the order confirmation on my phone in case the computer on her side was incorrect, she didn’t even look at the order confirmation and said “Yeah, this is a catering event, I’m not doing a catering event in MY drive through, you need to order this in advance.” I’ve NEVER been spoken to like this, especially by a “general manager.” Any other restaurant would just say “Hey we need more time for this, can you pull around to the front and we’ll have it out as soon as we can?” What she did instead was yell at us and she came across as really aggressive. When we kept telling her it wasn’t that big of an order, it’s just five people, she said “Okay, pull around” and slammed the window shut, but we were scared so we left. The way she was yelling at us, we thought she was gonna beat us up or something but either way, we were absolutely NOT willing to stay and continue being yelled at again. Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 5 months ago

This behavior is completely unacceptable and does not reflect Arby’s values. We are deeply concerned by your report, Felix, and will take investigate immediately.

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T James a year ago on Google

It would appear that Arby's was in competition with Popeyes for worst service. Food: 5 Service: 1 Atmosphere: 4 Service: Takeaway Meal type: Dinner Price per person: $1–10

Response from the owner a year ago

Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx

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American , Fast food , Delis