Arby's

Name: Arby's
Address: 9066 E State Rte 350, Raytown, Missouri, USA
Telephone: +18167378553
Price range: $
Rating: 4.3

1321 votes

#6 of 70 fast food in Raytown

ClosedOpens at 9:30AM

Updated 2 months ago

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Arby's’s burgers will cater to satisfy different tastes

Order one of the burgers available at Arby's

In accordance with the reviewers' opinions, waiters serve nicely cooked roast beef, roasted meat and crispy chicken sandwiches here. Great lemonade is waiting for you at this fast food. Arby's is famous for its great service and friendly staff, that is always ready to help you. From the visitors' viewpoint, the real drawback is moderate prices. Come here for the pleasant atmosphere. But this place hasn't received a high rating from Google users.

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Ratings of Arby's

Zomato

(2.8/5)

Foursquare

(6.4/10)

Google

(3.7/5)

1268

Trip

(3/5)

Facebook

(1.8/5)

Visitors' reviews on Arby's

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Bur Ang 3 months ago on Google

Wish I could give zero stars because that's what my most recent visit deserves. I went here this past Saturday trying to place an order through the drive thru. The 1st impression given by the crew member was super rude. The lady who ended up being a supervisor needs to go back to customer service training. Normally people in management don't give off a negative vibe from the very start. Unfortunately this lady did. I tried to place 2 separate orders and she said with an attitude I can't do that I am short staffed. So I said okay I will just come inside to place our orders. It was me and my sister. We both go inside the restaurant and it takes a minute for her to come to the counter. I get ready to place my order and she says again I can only take 1 order which is confusing because it's 2 different people paying separately. So why can't we place 2 orders. She then says just go ahead very rudely. I said ma'am that's ok I don't even want anything from here. Definitely won't ever come back to this location again. With her training people and having a negative attitude isn't good because that's how the new hires will act once they start taking orders. Sad part about was in the drive thru when she said you all were short staffed I was going to have my son submit an application but after our interaction. I said I don't think so you will not work under someone like her! Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We’re sorry we didn’t give you the 5-star Arby’s experience you deserve when you visited with your son, Bur. We understand how frustrating this must have been, especially when you weren’t accommodated with the friendly service we aim to provide across the two different orders you had. We value your feedback and will review it with our team to help ensure we’re providing the experience you expect.

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Brian Holloway 4 months ago on Google

I e only ever used meal delivery services from this restaurant. But lately every order is messed up. From not getting items, to getting wrong items, to being out of items. It’s one of my favorite restaurants. But enough is enough. Damn. Meal type: Dinner Price per person: $10–20

Response from the owner 4 months ago

We’re really sorry your recent delivery orders haven’t been accurate, Brian. Missing items, wrong items, and out of stock substitutions are not the experience we want for our guests, especially for one of your favorite restaurants. We understand your frustration, and we’ll make sure this feedback is shared with the team so it can be addressed.

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