Arby's

Name: Arby's
Address: 20 Russell Plaza Dr, Ashland, Kentucky, USA
Telephone: +16063245522
Price range: $
Rating: 1.3

460 votes

#41 of 121 fast food in Ashland

#3 of 14 fast food in Russell

4 more branches in Ashland

Open now 9:30AM - 12AM

Updated 2 months ago

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Arby's’s burgers will cater to satisfy a variety of tastes

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Try nicely cooked roast beef, greek gyro and fish sandwiches. Visitors don't like milkshakes at this fast food. Arby's is well known for its great service and friendly staff, that is always ready to help you. Prices here are reported to be affordable. As a lot of guests state, the atmosphere is exotic. This place scored 4 in the Google rating system.

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meat beef roast beef greek gyro fish sandwiches gyros french dip sandwich chicken sandwiches bacon pork

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Ratings of Arby's

Zomato

Not rated yet

Foursquare

(6.2/10)

Google

(4/5)

438

Trip

(4.3/5)

Facebook

(4.1/5)

Visitors' reviews on Arby's

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Susan Perry 4 months ago on Google

Nice service, clean, and good food. Food: 5 Service: 5 Atmosphere: 4 Order type: Dine in Meal type: Dinner Price per person: $10–20

Response from the owner 4 months ago

We work hard to keep our restaurants sparkling for our fans. We’re so glad our team took care of you with speed and a great attitude, Susan. Thanks for noticing the effort and for taking the time to leave us a review!

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Ashley Heighton 4 months ago on Google

They won't sell the 7.99 box with a classic roast beef now even though I had one with it there a couple weeks ago. It's probably their cheapest sandwich, so why not?? Lost a sale today for no good reason. Meal type: Dinner Food: 1 Service: 1

Response from the owner 4 months ago

This is not the experience we want for our fans, Ashley. We always want to make sure we can serve you your favorite deals. We'll be sure to review this with our team to understand what happened. We appreciate your feedback and hope to serve you better in the future.

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Rebecca Whitington 10 months ago on Google

The worst experience I've ever had with fast food or customer service in general! I pulled up to the drive-thru to place my order. I'm not sure how long I sat there but it seemed like forever, and nobody was saying anything. I was in the passenger seat of the vehicle, so I spoke a little loud so that I could be sure someone could hear me, as I was sure that no one had heard us sitting there already since no one had greeted us yet. and I said "Helloooo??" And a very snooty woman yelled back at me and said "Yeess!!! Someone has been talking to you but you've been ignoring them!!!!" I was so close to saying something back, but I bit my tongue, my husband calmly said "Ok, thank you have a good day." And we left. This is the worst I have ever been treated by a customer service employee of any kind. And I am usually pretty understanding when I am treated poorly because I've worked 17+ years in the customer service industry and I know it can be frustrating. But that doesn't give you the right to lash out at customers who aren't even doing anything wrong, just trying to speak a little louder because they think you can't hear them!!! I do not know who this woman was, but something needs to be done, she will drive all of your customers away. I love Arbys!!! But I doubt I'll be back to Arby's because of her! Meal type: Dinner Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 9 months ago

We’re sorry to hear that. Can you please share additional details with us at the link below. We will be sure to address with our team. https://commentform.marketforce.com/commentform/Arbys.aspx

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