Augustine Cocktail Bar

Thank you for sharing this feedback April. So sorry to hear that your experience with us on the 4th of July didn’t reflect the level of service we aim to provide. We know it was an especially busy night, but every guest should still feel welcomed and taken care of. We’ll be addressing your feedback with our team and hope you’ll consider giving us another chance in the future.

Hi Mary, Thanks for the feedback. We're sorry to hear the music volume impacted your visit. While we strive for a lively atmosphere, we understand guests should still feel comfortable, especially on the patio. We appreciate you bringing this to our attention and it will be addressed going forward.

Hi Crystal, Firstly, thank you for giving us a second chance and coming back the very next night. That makes it even more disappointing to hear that you had a poor experience. We're glad you enjoyed the atmosphere and that one of our bartenders made a positive impression, but it's clear we missed the mark when it came to service. No one should feel unwelcome or like they're bothering our staff, and we're sorry that was your experience. We especially appreciate you mentioning the issue with your drink. That's not the level of care we expect from our team, and we'll be following up internally. Thank you for the honest feedback. We truly hope you'll give us another opportunity to show you the experience we're capable of providing.