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At this club, clients can try tasty chicken. BJ's Wholesale Club is famous for its great service and friendly staff, that is always ready to help you. Prices are adequate for the quality you get. But visitors rate this place below average on Google.
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Visitors' reviews on BJ's Wholesale Club
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Kayla Allison
3 months ago on Google
If you have mobility issues, do not come to this one. It’s either the scooters are never charged, they half work like it feels like it’s going to tip over and the basket shakes and is about to fall off, they jerk really badly and the button to go forward will randomly stop working or they are completely broken. That’s why I love Sam’s because every time I go I can always get a good working scooter.
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Corey Kozak
3 months ago on Google
Refilling propane at this location is a nightmare. Three times in a row there's been nobody at the desk and had to wait 15+ minutes for someone to arrive. Once had to go to customer service in the main building just to flag someone down. The one time there was someone there, I was informed it "will be a while" (it ended up being another 20 minutes). I've yet to have a positive/timely refill experience here. Never had this issue at Costco or other BJs locations
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Ciarra Cummings
4 months ago on Google
As a long-time BJ’s customer, I am deeply disappointed and disturbed by the encounter I had with Daniel. What should have been a simple question regarding a microwave price match turned into one of the most uncomfortable customer service experiences I have had. I traveled 30 minutes to come to this location and I’m sorry I did because of Daniel. Daniel was rude, condescending, dismissive, and visibly irritated from the start. His monotone, nonchalant attitude made it seem as though helping me was beneath him. He rolled his eyes, had an unpleasant demeanor, and came across as though he simply did not want to assist me. Instead of feeling like a valued customer, I felt belittled and unwelcome. What made this encounter even more troubling was the racial undertone I experienced in his treatment, tone, and demeanor toward me. The level of disrespect, dismissiveness, and attitude displayed felt deeply offensive and left me questioning whether I was being treated differently because of my race. No customer should ever leave a store feeling humiliated, dismissed, or uncomfortable after asking a basic question. As someone who has supported BJ’s for years, this interaction was unacceptable and incredibly disheartening. Customer service should be rooted in professionalism and respect, regardless of who the customer is. Based on this experience, BJ’s seriously needs to evaluate how customers are being treated and who they place in team lead customer-facing roles. If I could give zero or negative 1 million for my interaction with Daniel I would. Daniel gets negative stars. After my unfortunate interaction with Daniel, I had the pleasure of being assisted by a true Wonderful Women named Jessica and April. They completely turned what started as a horrible experience into a genuinely positive one. Jessica and April was kind, warm, personable, patient, and incredibly knowledgeable. From the moment they stepped in, they made me feel valued as a customer and treated me with professionalism, care, and respect. Their customer service skills are exceptional, and they handled the situation with grace and empathy. If Jessica and April are not already in a management or team lead role, they absolutely should be. These ladies embodies what great leadership and customer service should look like. Employees like Jessica and April are the reason customers return. These ladies are outstanding at customer retention and creating a welcoming environment. Jessica and April are the sole reasons I would consider coming back to this location. Both ladies deserves recognition for the excellence they brings to their roles every single day. Both Ladies deserve 5 stars And remember Daniel gets negative 1 million stars Thank you
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$$$$
Price range per person
$10-$25
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Address
8811 Brier Creek Pkwy, Raleigh, North Carolina, USA
Features
Сredit cards accepted
Delivery
Takeaway
Wheelchair accessible
Opening hours
| SundaySun | 8AM-9PM |
| MondayMon | 8AM-10PM |
| TuesdayTue | 8AM-10PM |
| WednesdayWed | 8AM-10PM |
| ThursdayThu | 8AM-10PM |
| FridayFri | 8AM-10PM |
| SaturdaySat | 8AM-10PM |
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