bp

Name: bp
Address: 485 Sydney Rd, Balgowlah, New South Wales, Australia
Telephone: +61299079886
Rating: 0.1

#20 of 57 restaurants in Balgowlah

Open now 5AM - 12AM

Updated 1 month ago

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Guests don't highly appreciate pies and coffee at bp. From the guests' viewpoint, the unprofessional service doesn't meet customers' expectations. Clients rate this place below average on Google.

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pies rolls coffee chocolate cappuccino

Ratings of bp

Google

(2.6/5)

Visitors' reviews on bp

/ 79

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Benjahmin tendo 2 months ago on Google

Dear Manager, Around 4:00 pm today, an extremely unprofessional staff member was serving customers while talking loudly on their phone in foreign indian language, Instead of focusing on customers, they appeared more interested in their conversation. This is not the level of service BP customers should expect. Please train your staff to remain professional, attentive, and respectful while serving customers. Dont spoil the decorum of this beautiful country please thank you

Response from the owner 2 months ago

Hi Benjahmin, We sincerely apologise for your experience. This is not the standard we aim to deliver, and your feedback will be shared with the site team for further review. Please contact us on 1300 1300 27 or csccomplaints@se1.bp.com so we can look into this further and make things right.

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Shakul Sharma 4 months ago on Google

Very disappointing service during the evening shift for the past three days at BP. There is an Asian staff member with glasses who is always busy on his phone and seems like he does not want to do any work. Every time my friends or I ask for coffee, he refuses and keeps saying he is cleaning. The attitude and customer service have been very poor and unprofessional. Customers should be treated properly, and staff should be more helpful instead of ignoring people. I hope management takes this feedback seriously and improves the service.

Response from the owner 3 months ago

Hi Shakul, We sincerely apologise for your experience. This is not the standard we aim to deliver, and your feedback will be shared with the site team for further review. Please contact us on 1300 1300 27 or csccomplaints@se1.bp.com so we can look into this further and make things right.

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mohammed waseem 4 months ago on Google

Very disappointing experience at this BP station. I came in night simply to fill up my car and use the toilet, but this has now happened three times in a row where the staff member claimed the toilet was either “being cleaned” or “broken.” On my last visit, when I questioned it why it's always on cleaning, the staff member took a photo of my car and threatened to call the police, even though I was a paying customer doing nothing wrong. I felt intimidated and unfairly treated. Customers should be treated with basic respect, especially when stopping for fuel and essential facilities during the night. Definitely not the level of service expected from BP.

Response from the owner 3 months ago

Hi Mohammed, We sincerely apologise for your experience. This is not the standard we aim to deliver, and your feedback will be shared with the site team for further review. Please contact us on 1300 1300 27 or csccomplaints@se1.bp.com so we can look into this further and make things right.

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+61 2 9907 9886