bp

Name: bp
Address: 187 Slateford Rd, Edinburgh, Scotland, United Kingdom
Telephone: +441312025831
Rating: 0.5

#929 of 2559 cafes in Edinburgh

4 more branches in Edinburgh

Open now Open 24 hours

Updated 2 months ago

All photos Drink Food

Add a photo

19 photos

Most visitors think that the staff is courteous here. A number of reviewers have noticed that the service is professional. In accordance with the reviewers' opinions, prices are reasonable. But bp is not highly appreciated by Google users who assigned it a below average rating.

Frequently mentioned in reviews

friendly staff food delivery great service

doubles coffee

Ratings of bp

Google

(2.9/5)

Visitors' reviews on bp

/ 50

Search visitors’ reviews

Add your review

Request content removal

C Yong 5 months ago on Google

Their attitude was terrible; they knew someone was paying but they still wouldn't come out. If the person on duty isn't willing, they shouldn't be on duty at all.

Response from the owner 5 months ago

We sincerely apologise for the negative experience you encountered. It's disappointing to hear that the service provided did not meet your expectations. At bp, we strive for a high standard of customer service, and your feedback highlights areas that need our attention. Thank you for bringing this to our attention, and we hope to improve in the future.

Show replies (1)

Request content removal

Nico Molfino 7 months ago on Google

Whoever is "singh" is needs introduced to soap, place has been mad smelling of BO since he started and it hits you in the face when you go to the desk He seems an alright guy, just hygiene at a low

Response from the owner 6 months ago

We appreciate your feedback. We're sorry to hear about your experience regarding hygiene. At bp, we strive to maintain a welcoming environment for all our customers. Your comments are valuable, and we will address this matter internally to ensure a better experience for everyone in the future. If you'd like to speak to our customer service team, please reach out at either careline@bp.com or 0800 402402. Thank you for bringing this to our attention.

Show replies (1)

Request content removal

Minsu Go 11 months ago on Google

Why is there no zero-star option on Google Reviews? I visited the BP branch, around 3PM Today to apply for an international driving permit. A staff member named 'Sxxxh' assisted me, but he showed absolutely zero interest in customer service and actually seemed rather bothered that I was there for the permit. But I couldn't care less how unpleasant it was, as all I needed was the permit. After I paid, he kept the permit right in front of him at the cash register instead of handing it to me. I had to lean over the counter to grab the permit myself. Despite being extremely unhappy with the service, I said, "Thanks, and have a good day, of course, there was no response to any of that, not surprise at all. If you really don’t want to be there or can’t handle interacting with customers, then you shouldn’t be working in there. I did not ask for a favor, and this was not a free service. It seems that customer service training is urgently needed.

All reviews

+44 131 202 5831

187 Slateford Rd

Edinburgh, Scotland, United Kingdom

Address

187 Slateford Rd, Edinburgh, Scotland, United Kingdom

4 more branches in Edinburgh

Features

Сredit cards accepted

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours