bp

Name: bp
Address: 43-47 Godstone Rd, Whyteleafe, England, United Kingdom
Telephone: +442086452515
Price range: $$
Rating: 1.8

80 votes

#7 of 13 cafes in Whyteleafe

#9 of 22 cafes in Kenley

Open now Open 24 hours

Updated 1 month ago

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The accommodating staff at bp can demonstrate how much they like their visitors. A number of reviewers mark that the service is fine. But this place is not highly estimated by Google users who provided it a below average rating.

Frequently mentioned in reviews

breakfast friendly staff great service

filet américain self-service coffee

Ratings of bp

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(3.9/5)

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Visitors' reviews on bp

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Hina Patel 2 months ago on Google

Staff is happy to help me on till

Response from the owner a month ago

Thank you so much for your kind words! We're thrilled to hear that our staff was happy to assist you at bp. Providing excellent customer service is our top priority, and it's wonderful to know that you had a positive experience at our location. We look forward to welcoming you back soon!

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Jake Harmer 3 months ago on Google

They need to clean the area because I picked a puncture up as I left and had it repaired across the road

Response from the owner 2 months ago

We’re very sorry to hear about your experience. It's concerning to know that you picked up a puncture while leaving our location. We understand how frustrating this must be, and we appreciate you bringing this to our attention. We take cleanliness seriously and will be addressing this matter to ensure a safer environment for our customers. Thank you for your feedback.

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Balakumar Sinnathamby 6 months ago on Google

Very disappointing experience at the BP petrol station at 43–47 Godstone Rd, Warlingham, Whyteleafe CR3 0EG on 27 February at around 2:15 pm. I had to wait a long time for the pump to be authorised before I could even start refuelling. It was clear the station was seriously understaffed, with only one employee running between the café and the payment till while a long queue of customers was waiting. I originally planned to buy a coffee, but after watching the same staff member handling cash and then preparing food, I became concerned about basic food hygiene, so I decided not to purchase anything from the café. When it came time to pay, I was asked to use the new self-service card payment system, which I was unfamiliar with. The cashier rang the bell twice before a manager and another staff member eventually appeared. Instead of helping or apologising for the delay, the manager asked me “what my problem was” because I didn’t understand the new system. That level of customer service is completely unacceptable. This experience highlighted poor management, lack of staffing, and questionable food safety practices. It was also obvious that the staff member on duty was being left to handle far too many responsibilities alone. Overall, a very poor customer experience. I will not be returning to this BP station.

Response from the owner 4 months ago

We sincerely apologise for your disappointing experience at our bp station. Your feedback regarding the long wait times, understaffing, and concerns over food hygiene practices is taken seriously. We strive to provide a high standard of service and it is clear we fell short during your visit. Please know that your comments will be reviewed to improve our operations. If you'd like to speak to our customer service team, please reach out at either careline@bp.com or 0800 402402. Thank you for your feedback.

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+44 20 8645 2515

££££ Price range per person £7-£19

43-47 Godstone Rd

Whyteleafe, England, United Kingdom

Address

43-47 Godstone Rd, Whyteleafe, England, United Kingdom

Features

Сredit cards accepted Wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours