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Response from the owner
a year ago
Bonjour Sharon, thank you to have taken time to give this comment. We are happy to see that you were globally satisfied, and you found our staff, friendly. 26 € bed + 6.50 € full continental breakfast +1.10 € city tax = 33.60€ TTC during festival minimum prestation is in B/B. we try to propose prices for low budgets. When we are almost full, we don't take reservations by telephone, - the main reason : "no show" without any info, loss of beds. - Also, a lot of clients come on spot and it would be unfair to refuse them to give priority to phone reservations. - Also as the period is so crowdy, we have no more time to handle administration of reservations. Our availabilities are however posted on HW platform. Before the festival starts, we accept reservations by mail. In private rooms with shower, towels, soap is provided. Toilet necessary and towel to be brought by clients for dormitories I recognize that dormitories are warm, and we are studying for a secure solution (not fixed fans are forbidden by Security Commission) for the coming year, which would not affect too much our tariffs. However, I do understand you are expecting a fresher room, and I am sorry that you felt upset about this. Hope to have pleasure of welcoming you in the future, despite the points you mention.