Barcomi’s Café & Kaffeerösterei

Dear Zeynep, Thank you for your feedback. We’d really like to understand what went wrong and how we can make it right. From your review alone, we unfortunately can’t tell what happened.Please email us at info@barcomis.de with a few more details so we can look into this properly.Best,Esmé Barcomi

Dear Juan, thank you for your feedback. We’d just like to clarify one point: we did not quietly change the menu description.We noticed today that the English description for our Red Velvet Cupcake had accidentally remained the description of our Hot Chocolate Cupcake, which we had duplicated when creating the new product listing. The photo, however, was correct and clearly showed the Red Velvet Cupcake.This was an honest mistake in the English product description, and we’re very sorry for the confusion it caused.We do wish you had contacted us directly before leaving a public review, as we would have been very happy to look into it and resolve the issue with you.If you would still like to do so, please email us at info@barcomis.de and we’ll be happy to help.Best, Esmé Barcomi*Update: Wolt has just confirmed to us that they did refund your order, after we clarified with them today that the English description had indeed still shown the Hot Chocolate Cupcake text.It really was an honest mistake, and we corrected it as soon as we became aware of it.We would really appreciate it if you would consider removing or updating your Google review, particularly now that the refund has been issued and the listing has been corrected. A one-star review has a very real impact on a small business like ours.Thank you,Esmé

Gosh, thank you so much, dear Mohammad! Such kind words. We really appreciate it and are so happy you were so happy! All the best, Esmé