B
Response from the owner
3 months ago
Hello sreeja, Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations, especially after your long drive. During your visit, our team explained how our Mandi is prepared at our location, as each franchise may have its own chef style and preparation method. We understand it may not have matched the specific taste or style you were expecting, and we sincerely apologize for the disappointment. We always make it a priority to check on every customer’s dine-in and to-go experience. When your concern was brought to our attention, our team took responsibility and made every effort to address it at the time. We also apologize if any communication from our staff came across as unpleasant. That is never our intention. We value every guest and will review your feedback with our team as we continue working to improve our food, service, and overall customer experience. Thank you Bawarchi Biryanis Decatur