Bellpepper Restaurant & Terrasse

Dear Mr. Vitezovic,Thank you for taking the time to share your feedback.We are very sorry to read about your disappointing experience at our Bellpepper restaurant. What you describe does not reflect the level of service and quality we strive to provide. In particular, the delays, inaccuracies with your order, and lack of attentiveness from our team are certainly not acceptable.Your comments regarding the portion sizes, preparation of the meat, and wine service are taken very seriously and will be addressed internally with our team to ensure immediate improvement. We also regret that basic service elements—such as clearing glasses and serving all components of your meal in a timely manner—were not handled properly.We truly appreciate your honest feedback, as it helps us identify where we need to improve. We would value the opportunity to regain your trust and provide you with a much better experience in the future.Kind regards,Your Bellpepper Team

Dear Mrs. Vitezovic,Thank you for taking the time to share your detailed feedback following your visit to Hyatt Regency Mainz. We are truly sorry to hear that your experience—especially on such a special occasion—did not meet your expectations.Your comments regarding the arrival experience, service attentiveness, and food quality are very concerning and certainly not reflective of the standard we strive to provide. In particular, the issues you mention around table service, wine presentation, and dish execution should not have occurred, and we sincerely apologize for these shortcomings.We appreciate you highlighting the positive aspects as well, such as the cocktails and wine, though we regret that they could not outweigh the overall experience.Please be assured that we are taking your feedback seriously and will address it with our team to ensure improvements are made. We would have appreciated the opportunity to turn your experience around during your visit.Kind regards,Bellpepper Team

Dear Grant Watkins, Thank you for taking the time to give us feedback after your visit. We noticed your criticism and would like to apologize that you had a disappointing experience and we would love to speak to you again regarding your restaurant visit. Therefore we kindly ask you to send us a mail at mainz.regency@hyatt.com with your contact details. With kind regards, Bellpepper Restaurant