B
Response from the owner
5 months ago
Aisyah Novianti 様 Thank you for visiting Cheese and Fresh Honey BeNe Asunal Kanayama, located near Kanayama Station. I am sincerely sorry to hear that you had to wait for almost one hour, only to be served "grilled meat" that was both tough and burnt. This is far below the standards of quality and service we strive to provide, and I deeply apologize for ruining your meal. Your feedback regarding the "grilled meat" has been shared with our kitchen team immediately. We are taking strict measures to improve our cooking process and time management to ensure that our guests receive their meals promptly and in perfect condition. We truly regret that we let you down on this occasion. If you would give us another chance in the future, we would be honored to provide you with the high-quality dining experience you deserve. We hope to welcome you back again. Cheese and Fresh Honey BeNe Asunal Kanayama Store Manager, Okude