Big Chicken

Thank you for your feedback. We are glad to hear the team was kind, but we are sorry the food did not meet expectations. The texture and crispiness you described are not what we aim to serve, and we understand how disappointing that can be. We will share your comments with the team so this can be addressed. We appreciate you giving us a try.

Thank you for taking the time to share this. We are very sorry to hear about your experience. Food safety is extremely important to us, and what you described is not acceptable. We also understand your frustration regarding the refund process and the inconvenience of having to travel back and forth without a resolution. This is not the level of service we aim to provide. Your feedback will be escalated and reviewed by our team so we can investigate what happened and ensure it is addressed properly. We appreciate you bringing this to our attention.

Cheyenne, we're so glad you had an amazing experience at Big Chicken! Shaq really did create something special with our menu. Thanks for the love and we can't wait to see you back soon!