BigChefs

Thank you, Taha, for your detailed feedback and for highlighting both the positives and the areas where we need to improve. We’re sorry to hear that your crepes were served cold while another order arrived hot, and we understand how frustrating that must have been. We also appreciate your comments about the atmosphere and the design of the restaurant, and we’re glad you found the environment nice overall. Your note about the service, especially regarding your request for forks, is also very helpful and will be shared with the team so we can improve attentiveness and communication. We hope to welcome you again soon and provide you with a much better overall experience.

Dear Ali, We are deeply concerned to read about your experience at our restaurant. What you described regarding the food quality—specifically the soup, ribs, and manti—as well as the lack of support from our management team, is completely unacceptable and does not reflect our standards.

We're so glad to hear that you found our atmosphere relaxing and our service helpful and responsive. We appreciate your feedback on our dishes, and we're always working to improve our menu. We hope to see you again soon at Bigchefs!