BANNABING Asian Cuisine

Hi Andy,Thank you for your feedback. We’re sorry to hear that you were disappointed with parts of your meal.After seeing your review, we took the time to review your visit and speak with both our front-of-house and kitchen team.For clarification regarding the “$170+” mentioned in your review, your total order was $178 and consisted of 10 items: Karaage Chicken ($15), Honey Chicken ($25), Massaman Curry ($29), Steamed Rice ($6), Chicken Pad Thai ($24), Crispy Chicken Ramen ($28), Strawberry Soda ($8), Lychee Soda ($8), Asahi ($10) and Strawberry Soju ($25). We feel it is important to clarify this, as the $170+ referenced in the review represents your entire food and beverage order, rather than only the dishes you were dissatisfied with.We appreciate that you mentioned enjoying the Honey Chicken, although we are disappointed to hear that the Pad Thai and Crispy Chicken Ramen did not meet your expectations.During the same shift, we served a number of Pad Thai and ramen dishes to other customers and did not receive any complaints regarding those dishes. However, we understand that every customer’s experience can be different, so we have still taken your comments seriously and discussed them with our kitchen team.Our staff also confirmed that they checked on your table during your meal and asked whether everything was okay, at which time no concerns were raised. You later requested a takeaway container for the remaining food.We encourage our team to check on customers during their meals specifically so that if something isn’t right, we have the opportunity to fix it there and then. Had you mentioned the issues with the Pad Thai or ramen when our staff checked on you, we would have been more than happy to replace the dishes, offer an alternative, or investigate the issue immediately. We genuinely would have appreciated the opportunity to make things right for you before you left.We take pride in the food we serve and always welcome genuine feedback, whether positive or negative, as it helps us maintain and improve our standards. While we’re disappointed that we weren’t given the opportunity to address your concerns during your visit, we appreciate you bringing them to our attention and have shared your feedback with our team.Thank you for visiting Bannabing.

Hi Michael, Thank you so much for your kind words, we really appreciated your kind support for our small business :)

hank you so much for your lovely review and for visiting us three times! It really means a lot to our whole team to know that you’ve enjoyed your experience with us each time.We’re so glad you enjoyed the food, especially our Panang Curry, and we’re happy you’ve had great experiences with our team as well. Our Coral Trout can sometimes be limited depending on availability from our supplier, but we agree — it’s definitely worth trying when we have it!Thank you also for recommending Bannabing to others. Support from returning customers like you means so much to a small local business like ours. We look forward to welcoming you back for visit number four! — The Bannabing Team