Birdcage at Derby road

Good morning Pauline, I am so sorry to hear you didn't enjoy the food on your visit, i am disappointed to hear this as we pride ourselves on serving the freshest possible produce. Would you please be able to provide me with details of your visit, what day and roughly what time please so i can investigate further. if you could email me at annie@birdcage.cafeThank you

Thank you Dave. We are glad you enjoyed your visit and we look forward to welcoming you back again soon.

Good morning Gary, We are incredibly sorry to hear you did not enjoy your visit yesterday, this is not the service we intend on providing here at birdcage. Upon investigation into the events of yesterday, we are inclined to believe that you were greeted on arrival when you approached the bar and were asked to take a seat and a menu was presented to you shortly afterwards, the conversation you stated was between a engineer and the manager. As for the food mix up, it has been brought to our attention that it was a miscommunication, and this isn't to deflect responsibility as it is the servers jobs to double check anything they are unsure of so we apologise that assumptions were made and the incorrect food was rang through the till, but as you will remember, the correct food was brought out to you shortly after the issue was raised, we also apologises that this wasn't to your taste. Once again, we sincerely apologise you did not enjoy your visit, and your comments will be raised with the team as constructive criticism to ensure this does not happen again.Team birdcage.