B
Response from the owner
8 months ago
Dear Sir/Madam, I wish to offer you my sincerest apologies for the unacceptable experience you had at our establishment. Your account of your evening is in complete contradiction with the values of hospitality and respect that we uphold. It is truly regrettable that, after being among our first customers and ordering 21 bottles, you were harassed in this way, especially following a misunderstanding on the part of our wait staff. In order for me to fully investigate this incident and take the necessary internal measures, could you please provide me with some details: The approximate time of the altercation? A physical description of the employee involved, or their first name if you heard it? Please know that we place great importance on customer loyalty. I would personally like to offer you a gesture of goodwill on your next visit to rectify this error and demonstrate that this behavior in no way reflects the usual quality of our service. I look forward to your reply and remain at your disposal. Sincerely,
