B
Response from the owner
3 months ago
Hannah, thank you for taking the time to leave a review. We are very concerned to hear about your experience, especially regarding what you witnessed when you first walked in the door. Cleanliness and professionalism are extremely important to us, and this is something we will be addressing with our team immediately. We are also sorry to hear the breakfast enchiladas did not meet expectations. They should be flavorful, properly presented, and served consistently every time. We completely understand your frustration, especially after seeing another plate that looked much more appealing than what you received. At the same time, we do appreciate you recognizing your waitress for being friendly and kind. We will make sure that feedback is shared with her. We hate that your visit to our Decatur location left you disappointed, especially since you’ve had positive experiences at our Saginaw location. Our goal is for every Blue Mound Cafe to provide the same quality food and hospitality, and we clearly missed the mark during your visit. Thank you again for the honest feedback so we can continue improving.