Boss Tea

Thank you for taking the time to share this with us. We’re truly sorry about your recent experiences. We completely understand how frustrating it must have been to wait, especially when you weren’t clearly informed that your order would take that long. We also understand your frustration about the uncertainty surrounding your order and its availability. That should have been communicated to you immediately, rather than leaving you waiting while we figured things out. There’s no excuse for that. We’re taking your feedback seriously and will be working on better training, communication, and support for our newer team members so our customers don’t have to experience this again. We really appreciate your patience and the grace you showed our new staff. We hope you’ll give us another chance to provide you with the experience and quality you’ve come to expect from Boss Tea.

We’re truly sorry to hear about your experience. We sincerely apologize for what happened, especially regarding hand washing and the way you were spoken to when you raised a reasonable concern. That is not the level of service or food safety we expect from our team. We take cleanliness and proper hygiene very seriously, and we will be addressing this with our staff immediately. We’re also taking your comments about the condition of our restaurant seriously and will work to improve it. We completely understand your frustration, but we would sincerely appreciate the opportunity to make things right. Since you work next door, please feel free to ask for the owner or manager if you’re willing to give us another chance. We would personally like to apologize and provide you with the experience you should have received. Thank you for bringing this to our attention. We will do better

Thank you so much for the amazing review! We’re so happy to hear that Boss Tea has become one of your favorite boba spots! Your “10 stars” comment truly made our day! We can’t wait to see you again!