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Response from the owner
a month ago
Hi Hannah,Thank you for taking the time to share your feedback, and for being a regular customer — we truly appreciate your support. We’re very glad to hear your kind words about Russell and the food, but we’re really sorry that your experience with the delivery tonight fell far below the standard you’re used to.The way your order was handed over, along with the comments made about your address, is not acceptable. You are well within our delivery radius, and you should never be spoken to in that manner. We will be addressing this directly with the driver to ensure this does not happen again.We’re also sorry to hear that your food arrived upside down and leaking. This clearly happened due to how the bags were handled, and we will be reviewing this with our delivery team immediately.Thank you again for your honesty — feedback like yours helps us improve. We hope to make your next experience smooth and enjoyable, just as it should be.Regards,britishraj.uk