Bruster's Real Ice Cream

Hi Tina! Thank you so much for reaching out and letting us know about your visit. We're really sorry to hear that you had an unsatisfactory experience with us! We greatly value giving out quality product and customer service, so it's always disappointing to hear that we may have dropped the ball. We do typically make our chocolate and strawberry shakes by using vanilla ice cream and adding chocolate syrup or fresh strawberries before blending them, however we are always happy to change that base flavor for each of our customers! It sounds like this maybe wasn't explained to you clearly, nor was the offer to remake it according to your liking, which is an absolute misstep on our part. We would love to hear a bit more about your experience and offer you a free gift on us - if you're interested, please reach out to us via email (frederickbrusters@gmail.com) so we can get that all situated for you! Again, we sincerely apologize that you didn't receive the product or service that you should have - our intention is always to treat every customer well and to get you what you want! We will definitely use this feedback as a growing opportunity for our team, and we look forward to making this right with you on your next visit. Please let us know if you have any other questions, comments, or concerns - hope to see you soon, enjoy your night :-)

Thanks for the 5-star review A. Antoine, we really appreciate it! We greatly value our product and each scoop that we give to our customers, so we love to hear that you enjoyed it. We're always changing our flavors, so be sure to come back soon and find your new favorite flavor! Our team is always able to get you samples, so feel free to try a few things before you order! Thanks again, looking forward to your next visit!

Hi Jonathan! Thank you for stopping by and for your feedback - we love to hear that you enjoyed your shake! As far as tipping goes, we appreciate you letting us know about your experience. For us, we leave tipping as an option because it's a way for us to help train and teach our team the impact that going above and beyond for our wonderful guests can make! We hope that they will hold on to these lessons as they grow and move on to the next steps in their lives and careers - we want to teach them to always give their best! With that said, you are absolutely right that you should not be feeling pressured to tip! Many customers do choose to leave a tip, so it's perfectly acceptable to us for our team to ask - our hope is that you were only asked once and that your answer was accepted, regardless of what it was! We hope this makes sense, and we'd love to hear more about your experience if you'd like to share! You can reach us via email at (frederickbrusters@gmail.com) - we'd be happy to talk more there! Thanks again, and we hope that you stop by again soon! Have a great day!