The Bull Hotel

Hi Maiya,Thank you for taking the time to share your feedback. We're pleased to hear that you found the restaurant comfortable and enjoyed the atmosphere, but we're sorry that the service fell short of expectations.Having a reservation but being treated as walk-in guests, waiting for your table to be prepared, and not being approached for drinks for such a long period is certainly not the experience we aim to provide. We understand how frustrating that must have been and appreciate you bringing it to our attention.While we're glad you felt the food offered reasonable value, we're disappointed to hear that the overall experience left your group with little desire to return. Your comments have been shared with our management team so we can review our booking and service procedures and improve where needed.Thank you again for your honest feedback, and we hope we may have the opportunity to provide a much better experience in the future.Kind regards,The Bull

Hi John,Thank you for taking the time to leave such detailed feedback, particularly as you've been visiting us for many years. We're especially disappointed to hear that this visit, which was a birthday celebration, fell so far short of the standards you've come to expect from us.We sincerely apologise for the delays, unavailable menu items, and the issues you experienced with your meal. We also understand your frustration regarding the condition of the seating. While we are awaiting a full refurbishment, we recognise that some areas are showing their age and we're doing our best to maintain standards until the work can be completed.We take food allergies extremely seriously, so your comments regarding the allergy information on your bill are particularly concerning and will be reviewed with the team to ensure our procedures are being followed correctly.Whilst we're pleased that our team addressed some of the issues on the day, we fully appreciate that this was never about the refund—it was about enjoying a special occasion with your family.Thank you again for your honest feedback. It is invaluable as we work through improvements ahead of our refurbishment, and we hope we'll have the opportunity to restore your confidence in us in the future.Kind regards,Chris & The Bull Team

Dear Lana,Thank you so much for your wonderful 5-star review.We’re delighted to hear that you enjoyed your stay with us and appreciated the cleanliness and character of your room. It’s also great to know that you enjoyed your lunch and our range of non-alcoholic drinks. While we’re sorry there was a slight wait for your food, we’re pleased to hear that it was worth it and that you found everything fresh and tasty.Your kind words about our team mean a great deal, and we’ll be sure to share your comments with them. We’re also glad you enjoyed exploring the town and all it has to offer.Thank you again for your lovely feedback and for sharing your photos. We look forward to welcoming you back to The Bull Hotel in the near future.Kind regards,The Bull Team