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Get directions 939 Dundas St W
Whitby, Ontario, Canada

After looking at Jeffrey St. Off Leash Dog Park, have a meal at Butchie's. Order nicely cooked hot sandwiches, smoked pork and mac-n-cheese. At this restaurant, guests may have tasty ice cream and good watermelon salads. It's time to degustate delicious craft beer, root beer or Sangria. A lot of visitors order great strawberry milkshakes, chocolate shake or lemonade.

Butchie's provides food delivery for the convenience of its customers. The courteous staff works hard, stays positive and makes this place great. Prompt service is a strong point that plays a great role for the success of this place. Prices here are reported to be low. You will appreciate the cute decor and cool atmosphere of this spot. 4.4 is what this restaurant received from the Google rating system.

Visitors' opinions on Butchie's

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Will Miller
Very disappointed in the way I was spoken to as a customer. I purchased four cookie sandwiches from the new ice cream truck. While I was there I asked if I could substitute the chocolate ice cream for banana ice cream on the Salty O.G sandwich as the person eating it had a peanut allergy and wanted banana ice cream, however, the one that came with banana ice cream has peanuts. When I asked about the substitution the girl with glasses responded that “they didn’t like to do that” but they would. I found that comment unnecessary and it came off rude, I would understand if there was a no substitution rule listed but there wasn’t. I wasn’t going to write a review just based off the poor customer service I received but when I got home I noticed there was a significant difference in the amount of ice cream put on the four sandwiches. Of course the one with the substitution had barely any (shown in the photos). When I am paying 8-8.50 for ice cream on cookies I expect ice cream on the cookies. Unfortunately I cannot see myself returning for these sandwiches as although the other three sandwiches were okay the customer service left a lot to be desired as I don’t think asking for a substitution should lead to unkind comments and a lesser quality product. With this truck only being open for two days now they didn’t leave a good first impression.
Antoni Boulos
The service and staff were amazing but unfortunately the food was not good, poutine that we got was cold, mac&cheese was below average but everything else was ok.
Rachel Sommers
Unfortunately Butchie's has become a major disappointment. We ordered from them often and have also gone in to dine. They just can't seem to get an order right when it's delivery. Every time we've ordered, there has been something missing or incorrect. Sides are often missing or wrong. Last time we paid for sauces and they were missing. Now the other night we received the wrong meal entirely and it was way too spicy for me, so I couldn't even eat it. It's a shame because we really wanted to support this local business, but it's just not worth the constant disappointment and frustration. We used to call to speak to them directly when an order went wrong, but their responses got ruder and less helpful. It seems as though their customer service (as you can see from their comments on many negative reviews) is not a priority. Sad to see this restaurant take such a bad turn. We won't be back.
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Get directions
Address
939 Dundas St W, Whitby, Ontario, Canada
Features
Сredit cards accepted Delivery Outdoor seating Takeaway Booking Wheelchair accessible
Opening hours
SundaySun 11:30AM-9PM
MondayMon 11:30AM-9PM
TuesdayTue 11:30AM-9PM
WednesdayWed 11:30AM-9PM
ThursdayThu 11:30AM-9PM
FridayFri 11:30AM-9PM
SaturdaySat 11:30AM-9PM
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