Imperial

Dear Talat Kaan Kantarcı, First of all, it is my pleasure to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel for your stay in Moscow. Apart from that, I am grateful to you for the 5-star feedback as our Team is constantly striving to deliver in accordance with the guests' expectations and needs. I am glad that we managed to do so for you this time. Hope to welcome you back to Moscow Marriott Imperial Plaza hotel to show our true hospitality and care. Yours sincerely, Adelia Evseeva Rooms Division Director

Dear Igor Lnk, Thank you for taking the time to share such a detailed and thoughtful review. We're delighted to hear that you enjoyed our modern design, spacious rooms, convenient location, and the attentive service from our team. Your positive impressions mean a lot to us.We also appreciate your constructive feedback, as it helps us refine our guest experience.Regarding breakfast: We understand that variety is especially important for guests staying longer. Your comment about the selection has been shared with our Food & Beverage team, and we will review our offerings to ensure a better balance and more rotation of choices for extended stays.Regarding the presence of management and housekeeping staff: We aim to maintain high service standards, and our management team regularly walks the floors to ensure everything runs smoothly. The housekeeping presence is part of our commitment to cleanliness, but we take your point about striking the right balance so that it feels natural rather than intrusive. We'll share your observation with the respective departments.Regarding the SPA: While our hotel does not have an in-house SPA, we are happy to arrange treatments with trusted partner spas nearby. Please feel free to ask our front desk for recommendations and assistance with bookings.Thank you once again for your honest feedback. We hope to welcome you back and provide an even better experience on your next stay.Yours sincerely, Adelia Evseeva Rooms Division Director

Dear Evangeline Fojas, Thank you so much for taking the time to share such a wonderfully detailed review of your stay at Moscow Marriott Imperial Plaza. We are absolutely delighted to read that your experience was exceptional in every way. It is wonderful to know that you enjoyed the spacious and well-appointed room, the comfortable bed, and the soundproofing that ensured a restful night's sleep. Your kind words about our breakfast buffet and in-room dining service are greatly appreciated, and we will be sure to share them with our culinary team. We are especially grateful for your generous praise of our staff. While we continuously work to improve our team's English language skills to better serve our international guests, we are truly heartened to hear that their professionalism, attentiveness, and eagerness to assist exceeded your expectations. Your understanding and appreciation mean a great deal to us. Thank you again for recommending our hotel to both business and leisure travelers. It was an honor to have you as our guest, and we look forward to welcoming you back on your next visit to Moscow. Yours sincerely, Adelia Evseeva Rooms Division Director