Cafe Rio Fresh Modern Mexican

Name: Cafe Rio Fresh Modern Mexican
Address: 1129 W 400 S, Springville, Utah, USA
Telephone: +13854341310
Price range: $
Rating: 4.8

1454 votes

#6 of 38 cafes in Springville

ClosedOpens at 10:30AM

Updated 2 months ago

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The Mexican menu attracts customers searching for positive impressions. At this restaurant, you may order perfectly cooked pork salads, nacho chips and beef. This place is known for great coffee, horchata or lemonade.

At Cafe Rio Fresh Modern Mexican, you can order a takeaway. Many visitors have noticed that the staff is creative at this place. A lot of reviewers highlight that the service is satisfying. You will pay attractive prices for dishes. This spot is characterized by the cool atmosphere. But a number of people who use Google didn't give this restaurant a high rating.

Frequently mentioned in reviews

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Ratings of Cafe Rio Fresh Modern Mexican

Foursquare

(7.2/10)

Google

(3.6/5)

1360

Trip

(1.8/5)

Facebook

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Visitors' reviews on Cafe Rio Fresh Modern Mexican

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Chandler Duvall 6 days ago on Google

Went to dine in and my order was not correct. They added on an extra item. I requested a refund. The cashier girl did not know how to do that. So they had to find someone to help her. They had part of our order ready when we first paid. Then when I sat down with my kids to eat the fries - they were cold. I asked them to redo the fries and it took about eight to ten more minutes for those to be ready. We waited an additional five more minutes in line at the cashier spot (with many others waiting for their prepared meals) for the other half of our order to be prepared. I asked two times for water cups and the cashier kept forgetting. Then when I went back to see how the fries were coming along they forgot again and asked what size I ordered then proceeded to tell me that the fries take awhile. Instead of having good or even decent customer service and apologizing they gave excuses. I then asked one more time for water cups and said this is the third time I’ve asked! The workers need more training and better listening skills. I’ve usually had positive experiences at other Cafe Rio’s but not at this location. The lines were long and slow. Also my grilled chicken was overcooked and rubbery. If I had it in me to communicate with an employee once again to get my burrito redone I would have but was already so frustrated and irritated with what had already occurred I gave up. I did not get the time to sit and eat with my kids because I was dealing with order problems. I spat out multiple bites of that chicken. Overall, avoid this place and if someone does respond please don’t make up some BS about why things were they way they were tonight. Simply apologize and train your workers better. Top down culture. Food: 1 Service: 1 Atmosphere: 1

Response from the owner Yesterday

Hello Chandler, we're sorry for your negative experience. Your feedback matters to us, and we'd like to understand more about what went wrong. Please get in touch with us at customercare@caferio.com so we can address your concerns and ensure a better experience in the future.

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martha bandley 7 days ago on Google

Food: 5 Service: 4 Atmosphere: 4 Order type: Dine in Meal type: Dinner Price per person: $1–10

Response from the owner 2 days ago

We appreciate the love, Martha! Nothing makes us happier than knowing you enjoyed your Cafe Rio experience. Hope to see you again soon for your next craving!

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Gorgeous Lee 9 days ago on Google

What’s the point of a hairnet if their workers don’t have all their hair in the net. There was a girl who came in late. Put up her hair where the food is and then continued to have a good amount of her hair in her face. Then I had to wait 20 mins for fries. I also found a strand of hair in my food as well. Even if someone is working at the cash register. All hair should be put up. Food: 5 Service: 2 Atmosphere: 1

Response from the owner 4 days ago

Hi Gorgeous, this feedback is very concerning to us. Please contact us directly at customercare@caferio.com. Thank you.

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+1 385-434-1310

DoorDash grubhub

Mexican, Vegetarian options

$$$$ Price range per person $10-$20

1129 W 400 S

Springville, Utah, USA

Address

1129 W 400 S, Springville, Utah, USA

Features

Takeaway Сredit cards accepted Delivery Outdoor seating No booking Wheelchair accessible TV

Opening hours

SundaySun	10:30AM-10PM
MondayMon	10:30AM-10PM
TuesdayTue	10:30AM-10PM
WednesdayWed	10:30AM-10PM
ThursdayThu	10:30AM-10PM
FridayFri	10:30AM-11PM
SaturdaySat	10:30AM-11PM